Privacy Policy

Last updated: September 3, 2026

Truck Inspectors LLC respects your privacy. This policy explains how we collect, use, disclose and protect information when you visit TruckInspectors.com, request or receive our services, access our client portal, or communicate with us by phone, email or text message.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, business name, email address, telephone number, mailing address or service location.
• Service information, such as vehicle details, inspection requests, appointment preferences and information needed to complete or document an inspection.
• Account information, such as details used to create and maintain client-portal access and make inspection reports available to you.
• Communications, including information you provide through forms, email, telephone calls, text messages and customer-support requests.
• Transaction information, such as invoices, payment status and related records. If a third-party payment processor is used, it processes payment-card information under its own privacy policy. We may receive transaction details or confirmation without receiving the complete card number.
• Website and device information, such as IP address, browser type, device type, pages viewed, referring pages and approximate location derived from an IP address.

How We Collect Information

We collect information directly from you when you submit a website form, schedule an appointment, create or use a client account, contact us, provide information during service, make a payment, or opt in to text messages. We may also collect limited technical information automatically through cookies, logs and similar technologies. Service providers acting on our behalf may collect or process information necessary to operate the website and deliver requested services.

How We Use Information

• Respond to inquiries and provide customer support.
• Schedule, coordinate and perform inspection services.
• Prepare, deliver and retain inspection reports and related service records.
• Provide and secure client-portal access.
• Process payments, maintain accounting records and address billing questions.
• Send service-related text messages when you have consented to receive them.
• Detect fraud, abuse, security incidents, spam and technical problems.
• Maintain and improve our website, services and customer experience.
• Comply with legal obligations and protect our rights, customers and business.

When Information May Be Disclosed

We do not sell or rent personal information. We may disclose information in the following limited circumstances:

• Service providers: We may provide information to companies that help us operate our website, process forms and payments, provide hosting and security, deliver email or text messages, support scheduling, or maintain business records. They may use the information only to perform services for us.
• Legal and safety reasons: We may disclose information when required by law or when reasonably necessary to protect rights, property, safety, prevent fraud, or respond to lawful government requests.
• Business changes: Information may be transferred as part of a merger, acquisition, financing, reorganization or sale of business assets, subject to applicable law.
• At your direction: We may disclose information when you ask us to or give us permission.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the site, maintain security, remember preferences, understand site usage, diagnose problems and improve performance. Some cookies may be necessary for forms, account access or other site features to function. You can control cookies through your browser settings, but disabling them may prevent parts of the website from working correctly.

Data Retention and Security

We retain information for as long as reasonably necessary to provide services, maintain inspection and business records, resolve disputes, enforce agreements and meet legal, accounting or compliance obligations. SMS consent and opt-out records may be retained as evidence of messaging preferences and compliance even after messages stop.

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no website, transmission method or storage system can be guaranteed to be completely secure.

Your Choices

Subject to applicable law and legitimate record-retention requirements, you may ask us to:

• Tell you what personal information we maintain about you.
• Correct inaccurate information.
• Delete information that we are not required or permitted to retain.
• Address a concern about our use of your information.
• Stop future promotional email or SMS communications.

To make a request, contact us using the information at the bottom of this policy. We may need to verify your identity before completing a request.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete it.

External Links

Our website may link to websites or services operated by others. We are not responsible for their content or privacy practices. Review the privacy policy of any external service you choose to use.

Changes to This Policy

We may update this policy as our services, technology or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.